Terms and Conditions

Content of Cyclesure website

Shane Hamm t/a Cyclesure Ireland is providing this site on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. Additionally Cyclesure Ireland makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Cyclesure Ireland howsoever arising (whether in contract, tort or negligence) for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Advice

The website pages of this site are for information only and do not constitute financial or other professional advice in any way. We recommend that you seek advice from a financial consultant before making any financial or investment decisions. More details and full terms and conditions on all our products and services are available on request.

Access to the Site

Cyclesure Ireland will use reasonable efforts to make our site and its content available to users. However we do not warrant or represent that access to this site will be uninterrupted, reliable or fault free.

Links to Other Sites

Certain links, including hypertext links, in this site will lead you to web sites or pages that are not under the control of Cyclesure Ireland. Links are provided for convenience and inclusion of any link does not imply endorsements in any way of the site to which it links. Cyclesure Ireland accepts no responsibility for information contained in any of the sites which can be accessed by hypertext link from these pages or for these sites not being available at all times.

Who we are

Cyclesure Ireland is a registered trading name (Registration No. 429616) of Shane Hamm, Avondale, Bawndaw, Gracedieu, Waterford. (Hereafter referred to as "Us" or "We")

Authorised Status

Shane Hamm T/A Cyclesure Ireland is regulated by the Central Bank of Ireland (Registration Number 98467) as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on (01) 4104000 or alternatively visit their website www.centralbank.ie


Cyclesure Ireland may offer advice in relation to all aspects in relation to General Insurance. A list of all such appointments is contained elsewhere within this Terms of Business.

Conflict of Interest

We will make every reasonable effort to avoid conflicts of interest and when they cannot be avoided, we will ensure our clients are treated fairly. We will at all times, avoid prejudice to any party.

Remuneration

We are remunerated through commission and/or payments from insurers and product providers.

Complaints Procedure

Cyclesure Ireland has in place, a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a compliant within 40 business days.

All complaints should be directed in writing to
The Complaints Officer, Cyclesure Ireland, Avondale, Bawndaw, Gracedieu, Waterford


or email CustomerServices@cyclesure.ie

In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman. If your complaint is not resolved to your satisfaction or if we haven't provided you with a decision after 8 weeks, you have the right to refer your complaint to the Financial Services Ombudsman's Bureau at: Financial Services Ombudsman's Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin (Phone: 1890 88 20 90)

Your Obligations

It is your responsibility to provide complete and accurate information for Insurers when you take out your Insurance Policy, throughout the life of that policy and when you renew your Insurance. It is important that you ensure all statements made by you are, to your knowledge and belief, full and accurate. Failure to disclose any material information to your Insurers could invalidate your insurance cover and could mean that all or part of a claim may not be paid.

Remuneration

Our normal method of remuneration is in the form of a proportion of the insurance premium (known as brokerage or commission).

Applicable Law

The laws of the Republic of Ireland form the basis for establishing relations between you and Cyclesure Ireland. All contracts, terms, conditions and communications relating to any policies you may enter with this firm will be in English. The terms set out above apply to any service provided to you after 1st April 2008 and should the firm change its terms you will be notified in advance.

Right of cancellation

You have the right to withdraw from any insurance policy which you buy from us within 14 days of the date of inception of cover.

Right to a refund

If you cancel your cover within 14 days of the date of inception of your policy you are entitled to a full refund.

Receipts

We will issue a receipt for each non-negotiable or negotiable instrument or payment received. This is required pursuant to Section 30 of the Investment Intermediaries Act, 1995. These receipts are issued for your protection and should be kept safely by you.

Period of insurance

Your period of insurance in respect of any policy you hold with us will be the period specified as such in your Policy Schedule/Renewal notice.

Amendments or alterations

Where there is to be any amendment or alteration to the cover which we have arranged for you we will inform you at least one month prior to said alteration or amendments

Insurance - Disclosure of material information

You are reminded of your obligation to disclose any material fact, which an insurer might take into account in assessing or accepting a proposal for insurance. Failure to do so may result in your insurance being invalidated. If you are in doubt whether or not a fact is material, it should be disclosed.

Consumer Protection

Cyclesure Ireland is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients loss, which is recognised as being eligible for compensation or €20,000.

Default Remedies

We reserve the right to instigate cancellation proceeding in the event of the following :

  • Your non-payment of the premium due at inception, renewal or following a mid-term adjustment
  • Your bank returns your cheque due to insufficient funds or any other reason
  • Non disclosure of relevant information
  • Failure to supply all required documents
  • Insurer imposed cancellation

Your insurer may cancel your policy in certain circumstances. These conditions are clearly outlined on all policy documents.

When your policy ends or is cancelled, we will send you any documentation and information that you are entitled to on request.

Data Protection

Cyclesure Ireland is a Data Controller as defined in the Data Protection Act 1988 and 2003. We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time. You have the right at any time to request a copy of any ‘personal data ’within the meaning of the Data Protection Act 1988(as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.)

Insurers

We review and consider the security of Insurers and Underwriters in a professional manner. We do not and cannot guarantee the financial security of any Insurer or Underwriter. The following are a list of insurance undertakings and product providers from which letters of appointment are held:

Non Life Insurance Undertakings: 1) Hiscox Insurance company Limited